THE EXISTENCE COLLECTIVE, LLC
WEBSITE PRIVACY POLICY
Effective Date: August 18, 2026
Website: www.existencecollectivenh.com
The Existence Collective, LLC ("The Existence Collective," "we," "us," or "our") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains what information we collect through our website, www.existencecollectivenh.com (the "Website"), how we use and disclose that information, the choices and rights available to you, and how we protect your information. Please read this Policy together with our Website Terms of Use.
IMPORTANT — Please read Section 4. This Privacy Policy governs general information collected through our Website. It does not govern protected health information ("PHI") that we create or receive in the course of providing clinical mental-health services. Clinical PHI is governed separately by the Health Insurance Portability and Accountability Act ("HIPAA") and by our Notice of Privacy Practices, as described in Section 4.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you interact with the Website, including when you request an appointment or consultation, complete a contact or inquiry form, subscribe to a newsletter or mailing list, purchase a product or service, or otherwise communicate with us. This information may include:
Identifiers and contact details, such as your name, email address, postal address, and telephone number;
The content of the messages, inquiries, or form fields you submit, which may include limited information about your interest in our services;
Scheduling information, such as your preferred appointment times and provider; and
Payment-related information you provide in connection with a purchase, which is processed by our third-party payment processor and is not stored in full by us.
Please do not submit detailed health, clinical, or crisis information through general Website contact or inquiry forms, which are not intended for the transmission of sensitive clinical information. If you are an established or prospective client, sensitive clinical information should be provided only through the secure intake, portal, or telehealth tools we designate for that purpose.
1.2 Information Collected Automatically
When you visit the Website, we and our service providers may automatically collect certain technical information through cookies, pixels, tags, log files, and similar technologies, including:
Your IP address, general geographic location, device type, operating system, and browser type;
Pages viewed, links clicked, referring and exit pages, and the dates and times of your visits; and
Usage and analytics data that help us understand how visitors interact with the Website.
Cookies and tracking technologies. Cookies are small text files stored on your device. We use strictly necessary cookies to operate the Website and, where permitted, functional and analytics cookies to improve it. Where required by law, we request your consent before deploying non-essential cookies or trackers, and you may decline or later withdraw consent. You can also disable or delete cookies through your browser settings, although some features of the Website may not function properly as a result.
Advertising and third-party trackers. Consistent with our obligations under Section 5 of the Federal Trade Commission Act and applicable health-privacy guidance, we do not permit third-party advertising trackers — such as the Meta (Facebook) Pixel, Google advertising tags, or the LinkedIn Insight Tag — to collect health-related or appointment information from our intake, booking, or client-portal pages. Any analytics we use on general, informational pages are configured to limit the collection of identifying information (for example, through IP anonymization) and, where we engage a vendor that may handle health information, under an appropriate data-protection or business associate agreement.
2. How We Use Your Information
We use the information described above for the following purposes:
To respond to your inquiries and communicate with you about appointments, services, and requests;
To provide, operate, maintain, and improve the Website and our services;
To process transactions and send related administrative information;
To send newsletters, updates, or marketing communications where you have requested them or as otherwise permitted by law (you may opt out at any time);
To maintain the security and integrity of the Website and detect, prevent, and respond to fraud or misuse; and
To comply with our legal, regulatory, and professional obligations and to establish, exercise, or defend legal claims.
We do not sell your personal information, and we do not use it for targeted advertising based on your activity across third-party websites.
3. How We Share Information; Third-Party Service Providers
We do not sell your personal information. We may share information in the following limited circumstances:
Service providers. We share information with trusted third-party vendors that perform services on our behalf, which may include website hosting and analytics providers, scheduling and intake platforms, electronic health record and practice-management systems (such as SimplePractice), credentialing and insurance-billing platforms (such as Headway), telehealth providers, email and communication services, and payment processors. Vendors that create, receive, maintain, or transmit protected health information on our behalf are engaged under business associate agreements as required by HIPAA.
Legal and safety. We may disclose information when required by law, regulation, subpoena, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, or to comply with a governmental request.
Business transfers. If we undergo a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable law and the confidentiality protections described here.
Our sharing of protected health information for treatment, payment, and health-care-operations purposes is governed by HIPAA and our Notice of Privacy Practices, not by this Section.
4. HIPAA Distinction and Notice of Privacy Practices
It is important to understand the difference between two categories of information:
General Website information — the identifiers, usage data, cookies, and inquiry-form content described in Section 1 — is governed by this Privacy Policy and by applicable state privacy and consumer-protection laws, including the New Hampshire privacy act (RSA 507-H) and Section 5 of the FTC Act.
Protected Health Information (PHI) — the individually identifiable health information we create or receive when you become a client and we provide clinical mental-health services, including information collected through our secure intake forms, client portal, telehealth sessions, and billing — is governed by HIPAA, by New Hampshire mental-health confidentiality and privilege law (including RSA 330-A and RSA 135-C), and by our separate Notice of Privacy Practices ("NPP").
The NPP describes how we may use and disclose your PHI, your rights with respect to that information, and our legal duties. If any conflict exists between this Privacy Policy and the NPP with respect to PHI, the NPP controls. A copy of our Notice of Privacy Practices is available upon request and is provided to clients at the commencement of services. To request the NPP, contact us using the information in Section 7.
End-of-life care vs. counseling. The Existence Collective offers both licensed clinical counseling (provided only to clients located in New Hampshire by Aoife Kennedy, LCMHC) and end-of-life care/death doula work and educational services. Information collected in connection with end-of-life care is generally not PHI and is handled under this Privacy Policy; information collected in the course of clinical counseling is PHI handled under the NPP.
5. Your Privacy Rights
New Hampshire residents. Under the New Hampshire Data Privacy Act (RSA Chapter 507-H), New Hampshire consumers have the right, subject to the statute’s conditions and exemptions, to: (i) confirm whether we are processing their personal data and access that data; (ii) correct inaccuracies; (iii) request deletion of personal data; (iv) obtain a portable copy of personal data they provided to us; and (v) opt out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or certain profiling. Certain information — including PHI and other data governed by HIPAA and other health-privacy laws — is exempt from these state-law rights and is instead handled under HIPAA and the NPP.
How to exercise your rights. To submit a request, contact us using the information in Section 7. We will verify your request as required by law and respond within the time period the law allows (generally within forty-five (45) days, subject to extension). You have the right to appeal a denial of your request; if we deny your appeal, you may contact the New Hampshire Attorney General’s office. We will not discriminate against you for exercising your privacy rights.
Marketing and cookie choices. You may opt out of marketing emails at any time by using the unsubscribe link or contacting us. You may manage cookies through your browser and, where offered, through our cookie-preference tools. We honor recognized universal opt-out signals (such as Global Privacy Control) to the extent required by applicable law.
Children’s privacy. The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Website. If you believe a child has provided us information through the Website, please contact us so we can delete it.
6. Data Security and Retention
We maintain reasonable administrative, physical, and technical safeguards designed to protect the information we collect against unauthorized access, use, alteration, and disclosure, including access controls and encryption of sensitive information where appropriate. No method of transmission over the internet or method of electronic storage is completely secure, however, and we cannot guarantee absolute security. Clinical PHI is subject to the additional and more stringent safeguards required by the HIPAA Security Rule.
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with our legal, tax, and regulatory obligations, to resolve disputes, and to enforce our agreements. Clinical records are retained in accordance with applicable professional record-retention requirements. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.
Data-breach notification. In the event of a security incident involving personal information, we will investigate and provide any notifications required under applicable law, including HIPAA’s Breach Notification Rule (45 C.F.R. §§ 164.400–414) for PHI and New Hampshire’s data-breach notification statute (RSA 359-C:19 et seq.) for covered "personal information."
7. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or would like a copy of our Notice of Privacy Practices, please contact us:
The Existence Collective, LLC
Attn: Privacy Inquiries — Aoife Kennedy, LCMHC
Email: aoife@existencecollectivenh.com
Phone: (413) 341-8230
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will revise the "Effective Date" above and, where appropriate, provide additional notice. Your continued use of the Website after the updated Policy becomes effective constitutes your acknowledgment of the changes.